Commitment to quality

Our Quality team includes 45 nationally based employees who oversee compliance, audits, feedback and centralised claims.

We have a strong record of maintaining quality standards and 2019 saw that commitment continue.

    • Quality Assurance accreditation ISO 9001:2015
    • Safety Management System 48001:2001
    • External Systems Accreditation – Pathway to Accreditation awarded
    • Quality Assurance Framework – completed full recertification audit
    • National Standards for Disability Services – full recertification
    • Recertification for the National Disability Insurance Scheme under the Quality Safeguarding certification.